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The MultiCart Zone platform is operated by Cleenol Middle East. License details and address: Dubai – United Arab Emirates — License No.: 661000
By accessing the Platform, creating an account, or making a purchase, you agree to these Terms. If you do not agree, please stop using the Platform.
• You must be of legal age under the applicable laws of the United Arab Emirates to use the Platform and complete purchases.
• You are responsible for the accuracy of your account information, the confidentiality of your password, and any activity carried out through your account.
• We reserve the right to suspend or terminate an account if misuse or a breach of these Terms is suspected.
You undertake not to:
• Use the Platform for any unlawful or fraudulent purpose.
• Attempt to hack, disrupt, or bypass the Platform's security systems.
• Publish content that is abusive, misleading, infringes third-party rights, or violates intellectual property rights.
• Use automated tools to collect data or interfere with the Platform's operation without prior written permission.
• Prices are displayed in UAE Dirhams (AED) and may include/exclude fees and taxes as shown to you at checkout.
• Submitting an order constitutes a purchase request; it is completed once confirmed through the Platform.
• We reserve the right to cancel or reject an order in cases such as: an obvious pricing error, out-of-stock items, payment failure, incorrect information, or suspected fraud.
Delivery times are estimates and may be affected by operational or logistical factors. You are responsible for providing a correct address and valid contact details. Inaccurate information may result in delayed delivery or inability to complete delivery.
Returns/exchanges/refunds are subject to the return policy displayed on the Platform. Certain products may be excluded based on their nature or if they have been opened/used, in accordance with applicable laws.
Promotional offers and vouchers are subject to their own terms (validity period, excluded products, minimum spend). We reserve the right to cancel any promotional benefit if misuse or circumvention is suspected.
When you post a review/comment, you warrant that it is accurate, non-abusive, and does not infringe the rights of others. We may display such content on the Platform for operational and marketing purposes without financial obligation.
All Platform content (including trademarks, design, text, images, and software) is owned by us or licensed to us. It may not be copied, reused, or published without prior written permission.
The Platform may contain links to or services provided by third parties (such as payment gateways, shipping services, or analytics tools). Such parties are governed by their own policies and terms, and we are not responsible for their content, practices, or any damages arising from your use of them outside our Platform.
We strive to provide a stable and secure user experience and continuously improve our services. If you encounter any technical or operational issue, please contact us via the support channels listed on this page, and we will address it as soon as possible.
We may update these Terms from time to time. The updated version becomes effective upon publication on the Platform, and your continued use constitutes acceptance.
These Terms are governed by the laws of the United Arab Emirates. The competent courts within the UAE shall have jurisdiction over any dispute, unless the law requires otherwise.
• Email: info@multicart.ae
• Phone/WhatsApp: +971 565 088 475
Cleenol Middle East respects your privacy and is committed to protecting your personal data collected when you use the MultiCart Zone platform, whether collected directly from you, automatically, or through approved service providers.
We may collect (depending on your use of the Platform):
• Identity and contact data: name, email address, phone number, shipping/billing address.
• Order and transaction data: purchase details, payment status, refunds, delivery details.
• Technical and usage data: IP address, device/browser type, operating system, browsing logs, cookies.
• Marketing and communications preferences: preferences for receiving messages and your interactions with them.
• Directly from you: when you register, purchase, contact customer service, or enter delivery information.
• Automatically: through usage logs, cookies, and similar technologies.
• From service providers: such as payment, shipping, analytics, and anti-fraud providers, to the extent necessary to deliver the service.
We use your data to:
• Create and manage accounts, fulfill orders, and provide after-sales services.
• Process payments, conduct security verification, and prevent fraud.
• Improve Platform performance, user experience, and analytics.
• Send operational notifications related to orders or your account.
We may share your data, to the minimum extent necessary, with:
• Service providers: payment, shipping, hosting, support, analytics (under our instructions).
• Official authorities: where there is a legal obligation or a valid official request.
We confirm that we do not sell your personal data to any third party.
We use cookies to operate and improve the Platform and measure performance. You can disable cookies through your browser settings; however, this may affect certain Platform features.
We retain your data for as long as necessary to provide services, comply with legal and regulatory requirements, resolve disputes, and prevent fraud. We then delete or anonymize it when it is no longer needed.
We protect your data through appropriate technical and administrative security controls and review them periodically to ensure their continued effectiveness.
You may request:
• Access to your data or a copy of it,
• Correction of inaccurate data,
• Deletion of data as permitted by law.
We may update this Policy as needed. The updated version becomes effective upon publication on the Platform, together with an updated effective date.
• Email: info@multicart.ae
• Phone/WhatsApp: +971 565 088 475
We provide high-quality cleaning and hygiene solutions designed specifically for businesses and organizations. Our wide range of liquid detergents and professional cleaning products .